ttawa-Carleton residents looking for answers to brief factual questions can now e-mail requests to the Ottawa Public Library's downtown branch and receive a response within two business days.
The new e-mail reference service is meant for people who want quick facts such as points of grammar, statistics, company names and addresses. More complex questions requiring in-depth research will receive a list of the best sources to check either on the Internet or at the library.
Questions can be sent directly to ref@opl.ottawa.on.ca or by clicking the "Contact Us" section on the Library's Web site.
A one-stop location for information, the Ottawa Public Library's Reference Services on the 3rd floor at 120 Metcalfe has extensive collections in both print and electronic formats. Trained, knowledgeable staff will help users find what they need from the hundreds of government documents, financial and consumer reports, encyclopaedias, directories, atlases, almanacs, national and international telephone books, indexes, back issues of newspapers and magazines, local history material, and career and job-related resources available.